Service Design Doing: Essentials USA

May 14-16, 2025

3-day "Essentials"

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This is Service Design Doing: Essentials is a comprehensive course on service design process, methods, and facilitation.

We live in a service-based economy. 1.7 billion people work in service platforms. The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation.

This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Adam Lawrence, co-initiators of the Global Service Jam. All  faculty are authors of the  top seller “This is Service design DOING”.

The course has been presented in Amsterdam, Atlanta, New York, Barcelona, Berlin, Santiago de Chile, Rio de Janeiro, and Shanghai, and it is now, for the first time, offered publicly in Utah, USA.

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Facilitators:

Marc Stickdorn, the co-author of the award-winning service design book ‘This is Service Design Thinking’. View Marc’s profile on LinkedIn

Adam Lawrence, Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’. View Adam’s profile on LinkedIn

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Location:

TISDD USA will be held in the Award-winning Sundance Resort in the Wasatch Mountains of Utah, in the site of the Sundance Institute, founded by Redford in 1981 for independent film makers - writers, directors, actors and artists.

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