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Organizations know that stronger experiences translate to more loyalty, engagement and profits. But how can they best identify and act on User priorities and effectively manage KPI’s to deliver on that promise? This article offers 10 top tips on how to identify what matters to Users and how to bring those priorities faster to market.

Level 3 Listening is getting down to a level of detail involving stories. Stories help us understand context, how people used our offerings and their preferences, why they did what they did and how they felt about it, including the interactions that had outsized impact.

Here is Part 1 of the findings of our 7th Annual Human Experience of Work Survey. Our 2024 report focuses on the rapid growth of HX roles, and what companies and HX Leaders are doing to build new capabilities and support a transformation to new, more effective ways of working.

Origin story of the HX of Work, plus an intro to the HX Playbook & Toolkit & how it works at each stage.

How a F500 company of 100k employees got great results using the HX Playbook to develop 1,000 new Products

Ideas for using HX in Hybrid Work from research in 30 global workshops on how people experience remote work

Scaling capability, Org Empathy, Agile practices; our global survey & 8 case studies (ABN Amro, Facebook, LinkedIn, Walmart, ING, others)

HX Analytics, Digital HX; our global survey & 6 case studies (Cisco, Virgin, Kingfisher, Vodafone, BP)

How to build an EX-Centric workplace, Engagement vs. EX; cases of 8 EX Pioneers (Airbnb, GE, IBM, ABN Amro, others)