Service Design Doing: Essentials USA
Foundations
This is Service Design Doing: Essentials is a comprehensive course on service design process, methods, and facilitation. We live in a service-based economy. 1.7 billion people work in service platforms. The course is designed for executives striving to create or improve customer experiences and integrate service design in their team or their organisation. This course is led by Marc Stickdorn, co-author of the book This is Service Design Thinking, and by Adam Lawrence, co-initiators of the Global Service Jam. All faculty are authors of the top seller “This is Service design DOING”. The course has been presented in Amsterdam, Atlanta, New York, Barcelona, Berlin, Santiago de Chile, Rio de Janeiro, and Shanghai, and it is now, for the first time, offered publicly in Utah, USA.