Foundations

HX Champions Foundations

For anyone who wants to be an HX Champion & spread application of HX tools in their organization. Foundation course for future Coaching Certification programs.
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What you'll learn:

For anyone who wants to be an HX Champion & spread application of HX tools in their organization. Foundation course for future Coaching Certification programs.

Format: Cohort Course with Coaching
Cohort Size: 30 people
Duration: 6 weeks of 6 modules of digital self-paced learning (2-3 hours total per week), opportunities to connect with live coaches, and 2 live coaching sessions on the start and end dates.

  • Understand business impact of HX by seeing the difference in HX methods, the insights & results
  • Know the entire HX Playbook & which tools & methods to use at each stage of the Playbook
  • Get coaching for particular issues & questions
  • A complete toolkit & facilitation guide that can be immediately applied & used in your work
  • A practical, useful set of new tools that will get you started in new ways of working & outcomes
  • Have a common language and reference points across Human-Centered Design, Agile & Analytics frameworks
  • Learn how you can start a group of ‘Champions’ that can support & evangelize HX to drive impact

This course includes:

video content
facilitation guide
Toolkit
Workshops
Coaching
Certification of completion

Course Content

Introduction

1-hour webinar

  • Sharing key learnings
  • Hacks for the + Q&A
  • Creating your own HX Playbook
  • Leading an HX Transformation in your organization
Module One
  • Working as a Product Team
  • Product Team Charter
  • Stakeholder Map
  • What does existing data tell us?
  • Research Plan & Analytics Strategy
  • Design Thinking Tools
  • Service Design Tools
  • Preparatory & Secondary Research
  • Contextual, semi-structured interviews
Module Two
  • Design Thinking & Service Design Toolkit: Ethnographic studies, Observation, shadowing & interviews, User stories, jobs-to-be-done, 5x why, etc.
  • How to Identify motivations & pain points
  • Empathy Maps
  • Persona Maps
  • How to visualize & prioritize data
Module Three
  • Introduction to Mapping
  • Designing your own Journey Map
  • Workshop: Personas & Mapping with End Users of a journey
  • Semi-structured interviews – collect stories, note Motivations, Preferences, Actions, Emotions, Problems to Solve, rate touchpoints, vote on  Moments that Matter
  • 2-hour time with End Users – colleagues telling their story about a particular journey e.g. Onboarding
Module Four
  • Mapping front & backstage actions of Product Team & support
  • How to iterate & gather more insights
  • How to create our Product Backlog for further product development
  • How to analyze, use & share our Map
Module Five

AM-Product backlog

  • Introduction to Ideation
  • HMW statements
  • How to run a Hackathon
  • Brainwriting, Lateral Thinking, Ideation, Clustering, Higher Impact
  • Vote on Wow MTM’s
Module Six
  • Organizing backlog, Standups
  • Intro to Prototyping
  • Design Sprints
  • Storyboarding
  • Physical & digital prototypes
  • Pitch & Test Prototypes
  • New Metrics & Dashboard
  • Review & evaluate Toolkit
Conclusion

1-hour webinar

  • Sharing key learnings
  • Hacks for the + Q&A
  • Creating your own HX Playbook
  • Leading an HX Transformation in your organization
Resources

Coaches

Elliott Nelson

Founder & HX Coach Talent/OD/Learning
Founder HXWize

Nina Maldonado

HX Wize Product Owner Head of EX, Digital, Agile
AkzoNobel, ING

Oen Michael Hammonds

Distinguished Design Executive, Design Principal
IBM

Lina Stern

Head of EX Org Design, Transformation
Stash, S'Well, VRBO, LearnVest

Andrew Marritt

CEO/Founder, Text Analytics, Data Scientist
OrganizationView

Amy Sawbridge

Head of EX & Brand
Former Virgin Group

Ready to become an HX Pro?

Enroll in the HX Champions Foundations program today!
Special Holiday Pricing – 50% off our regular price = US$1,500
We offer team discounts!

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