Intermediate

HX Champions Bootcamp

Ideal for organizations who want to build a Community of HX Champions or Ambassadors. Contact us about doing a dedicated Bootcamp for your team. Special Holiday Pricing – 50% off our regular price = US$1,500
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What you'll learn:

Ideal for organizations who want to build a Community of HX Champions or Ambassadors. Contact us about doing a dedicated Bootcamp for your team.

Format: Cohort Course with Coaching
Cohort Size: 30 people
Duration: 2 live coaching sessions plus 5 x 4.0-hour live sessions over 1 week Mon-Fri
Date: January 8-12, 2024 online 8:00-12:00 US East Coast/2:00-6:00PM CET
Special Holiday Pricing – 50% off
our regular price = US$1,500

  • Receive a coach-guided learning of the Playbook & toolkit, coaching for particular issues
  • Make decisions about design & application of tools & templates to fit your organization
  • Build a branded Playbook & Toolkit adapted for your organization - ready to apply
  • Be ready to start applying HX methods to change the way of working across functions & business areas – with over 20 HCD, Analytics & Agile tools!
  • Have a common HX language, reference points, templates, tools & methods
  • Be part of a group of ‘Champions’ that can support & evangelize HX to drive impact across your business
  • All the other outcomes from Bootcamp 1 are available here – inside your company

Write us at info@hxwize.com if you want to invite someone from your organization and get  a code for a further multi-person discount of 10%

This course includes:

video content
facilitation guide
Toolkit
Workshops
Coaching
Certification of completion

Course Content

Introduction

Pre-work:

  • HX Playbook
  • YouTube videos
  • Stakeholder Map
  • Curriculum Preview
  • Share your Bio
  • Survey on goals/level
  • Choose journey focus

1-hour webinar:

  • Business case for HX
  • EX Toolkit foundations
  • Project Challenge
  • How to work as an Agile Product Team
  • Facilitation preparation: roles, guide, how to do interviews

Module One

Pre-work:

  • Short videos on EX Research & Analytics
  • See existing analytics on target group/journey

Day 1

  • Working as a Product Team
  • Product Team Charter
  • Stakeholder Map
  • What does existing data tell us?
  • Research Plan & Analytics Strategy
  • Design Thinking Tools
  • Service Design Tools
  • Preparatory & Secondary Research
  • Contextual, semi-structured interviews

Module Two

Pre-work:

  • Short videos on EX Research & Analytics
  • See existing analytics on target group/journey

Day 2

  • Design Thinking & Service Design Toolkit: Ethnographic studies, Observation, shadowing & interviews, User stories, jobs-to-be-done, 5x why, etc.
  • How to Identify motivations & pain points
  • Empathy Maps
  • Persona Maps
  • How to visualize & prioritize data

Module Three

Pre-work – short videos:

  • Intro to Experience Mapping
  • Interview 3-4 colleagues
  • Designing our Map
  • What are MTM’s?

Day 3

  • Introduction to Mapping
  • Designing your own Journey Map
  • Workshop: Personas & Mapping with End Users of a journey
  • Semi-structured interviews – collect stories, note Motivations, Preferences, Actions, Emotions, Problems to Solve, rate touchpoints, vote on Moments that Matter
  • 2-hour time with End Users – colleagues telling their story about a particular journey e.g. Onboarding

Module Four

Pre-work – short videos:

  • Intro to Experience Mapping
  • Interview 3-4 colleagues
  • Designing our Map
  • What are MTM’s?

Day 4

  • Mapping front & backstage actions of Product Team & support
  • How to iterate & gather more insights
  • How to create our Product Backlog for further product development
  • How to analyze, use & share our Map

Module Five

Pre-work – short videos:

  • Intro to Ideation, Sprints, Prototyping, Pitching

Day 5

AM-Product backlog

  • Introduction to Ideation
  • HMW statements
  • How to run a Hackathon
  • Brainwriting, Lateral Thinking, Ideation, Clustering, Higher Impact
  • Vote on Wow MTM’s
  • Organizing backlog, Standups
  • Intro to Prototyping
  • Design Sprints
  • Storyboarding
  • Physical & digital prototypes
  • Pitch & Test Prototypes
  • New Metrics & Dashboard
  • Review & evaluate Toolkit

Module Six
Conclusion

Pre-work.

  • Select Transformation Team
  • Briefing on workshop

1-hour webinar

  • Plan for implementing the Playbook
  • How to lead a Transformation
  • HX Dashboard
  • 3 Hacks + Q&A

Optional: Coaching & Mentoring Calls

  • Coaching with our team – 3 sessions on your projects
  • Web calls with HXLeader Network members

Resources

Coaches

Elliott Nelson

Founder & HX Coach Talent/OD/Learning
Founder HXWize

Leah Mintha

People Experience Sales, Marketing, Brand Mgr
Former Head of EX, Novartis

Nina Maldonado

HX Wize Product Owner Head of EX, Digital, Agile
AkzoNobel, ING

Oen Michael Hammonds

Distinguished Design Executive, Design Principal
IBM

Lina Stern

Head of EX Org Design, Transformation
Stash, S'Well, VRBO, LearnVest

Andrew Marritt

CEO/Founder, Text Analytics, Data Scientist
OrganizationView

Ready to become an HX Pro?

Enroll in the HX Champions Bootcamp program today!
Special Holiday Pricing – 50% off our regular price = US$1,500
We offer team discounts!

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