HX Champions Bootcamp

What you'll learn:

Ideal for organizations who want to build a Community of HX Champions or Ambassadors. Contact us about doing a dedicated Bootcamp for your team.

Format: Cohort Course with Coaching
‍Cohort Size: 30 people
‍Duration: 2 live coaching sessions plus 5 x 4.0-hour live sessions over 1 week Mon-Fri
Date: Sep. 16-20 online 8:00-12:00 US East Coast/2:00-6:00PM CET
Regular Price = $1,150
Early Bird Pricing: = $950

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Receive a coach-guided learning of the Playbook & toolkit, coaching for particular issues
Make decisions about design & application of tools & templates to fit your organization
Build a branded Playbook & Toolkit adapted for your organization - ready to apply
Be ready to start applying HX methods to change the way of working across functions & business areas – with over 20 HCD, Analytics & Agile tools!
Have a common HX language, reference points, templates, tools & methods
Be part of a group of ‘Champions’ that can support & evangelize HX to drive impact across your business
All the other outcomes from Bootcamp 1 are available here – inside your company
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Write us at info@hxwize.com if you want to invite someone from your organization and get a code for a further multi-person discount of 10%

This course includes:



video content



facilitation guide



Toolkit



Workshops



Coaching



Certification of completion

Course Content

Introduction

Pre-work:

HX Playbook
YouTube videos
Stakeholder Map
Curriculum Preview
Share your Bio
Survey on goals/level
Choose journey focus

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1-hour webinar:

Business case for HX
EX Toolkit foundations
Project Challenge
How to work as an Agile Product Team
Facilitation preparation: roles, guide, how to do interviews

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Module One

Pre-work:

Short videos on EX Research & Analytics
See existing analytics on target group/journey

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Day 1

Working as a Product Team
Product Team Charter
Stakeholder Map
What does existing data tell us?
Research Plan & Analytics Strategy
Design Thinking Tools
Service Design Tools
Preparatory & Secondary Research
Contextual, semi-structured interviews

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Module Two

Pre-work:

Short videos on EX Research & Analytics
See existing analytics on target group/journey

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Day 2

Design Thinking & Service Design Toolkit: Ethnographic studies, Observation, shadowing & interviews, User stories, jobs-to-be-done, 5x why, etc.
How to Identify motivations & pain points
Empathy Maps
Persona Maps
How to visualize & prioritize data

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Module Three

Pre-work – short videos:

Intro to Experience Mapping
Interview 3-4 colleagues
Designing our Map
What are MTM’s?

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Day 3

Introduction to Mapping
Designing your own Journey Map
Workshop: Personas & Mapping with End Users of a journey
Semi-structured interviews – collect stories, note Motivations, Preferences, Actions, Emotions, Problems to Solve, rate touchpoints, vote on Moments that Matter
2-hour time with End Users – colleagues telling their story about a particular journey e.g. Onboarding

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Module Four

Pre-work – short videos: