Tuesday, November 5th - Free
Master Class on Journey Management Operations –
“How can we operationalize data across our Journeys to drive business impact?”
8-11AM Eastern US / 2-5PM Central European Time
This is a hands-on workshop where we will create maps in teams, add data & see how to use to drive decision-making
Questions we address:
-What is Journey Management and what is the link to business performance?
-What does an end-to-end Map look like (with all our insights)?
-How can we
operationalize our Journey Maps for decision-making?
-How can we use our maps to drive daily decisions for our products & services?
-How can we set up governance & use our map to communicate with different Stakeholders?
Blog on Journey Management Learn MoreWednesday, November 6th - Free
Theme: How can we scale & build capability supporting all Journeys?
8-12AM Eastern Standard Time US / 2-6PM Central European Time
8:00-8:05 EST/2:00-2:05CET:
Welcome -
Elliott Nelson &
Julie Staudenmier - Summit CoChairs
8:05-8:30 EST/2:05-2:30CET
Birgit Mager Bio, Pioneer of Service Design, co-founder
Service Design Network
"How does Service Design work and why should we use it in Customer and Workplace Experience?"8:30-9:25EST/2:30-3:25CET
Karen Reeves - IKEA, Global Service Leader
“
How does IKEA use Service Design to create a strong Customer Experience?”
9:30-9:50EST/3:30-3:50CET
Elliott Nelson (founder HX Leaders Network) &
Julie Staudenmier – HXWize, Conference co-hosts
“
2024 Global Survey Results – Report on Growth & Challenges across the Experience Domains” more research10:00-10:55EST/4:00-4:55CET
HX Leaders Panel:
Nina Maldonado - AkzoNobel, IT Transformation Lead, Digital People Experience
Martijn Seijsener - Global Head of People Experience at Syngenta, Unit4
Damon Deaner – Expedia, Sr. Director EX Design
“Key Strategies for building & scaling a Product Mindset & Capabilities; how to help this new HCD way of working take hold across your organization.”11:00-11:55EST/5:00-5:55CET
Networking/Sharing for cohort breakouts of
User Experience, Customer Experience, People Experience, Experience Consultants – Meet others & share Key Learnings 11:55-12:00EST/5:55-6:00CET
Closing Remarks –
Elliott Nelson &
Julie Staudenmier - Summit Co-Chairs
Thursday, November 7th - Free
Themes: What is the 'Roadmap for the Future' of HX?
7-12AM Eastern Standard Time US / 1-6PM Central European Time
7:00-7:55EST ET/1:00-1:55CET
Tobias Dennehy - Siemens, Global Head of People Experience
“How to
create Experiences for a global conglomerate”
8:00-8:55EST/2:00-2:55CET
Elliott Nelson – Founder of HX Leaders Network & HXWize
“What every C-Suite Should Know – HX as a Game-changer for your business”
9:00-9:50EST/3:00-3:50CET
Jared Spool, Co-founder of
Center-Centre, a UX Design School
Recent Articles
“How can UX (& other Experience domains) help your business attain Competitive Advantage? What do you need to do to arrive at that point?”10:00-10:55EST/4:00-4:55CET
Noga Lasser, Iosif Andrada - Steelcase Design Director
“How is UX being used to create new
Workplace Design?”
11:00-11:45EST/5:00-5:45CET
Marc Stickdorn - Pioneer in Journey Map Ops, Author, Founder of
Smaply.
Smaply YouTube.
“
What is the future for Journey Mapping & Journey Map Operations?” 11:45-12:00EST/5:45-6:00CT
Conference Close –
Elliott Nelson &
Julie Staudenmier – HXWize, Conference co-hosts
Learn More & REgister
* HX Summit Agenda Subject to Change
