Wednesday April 17
Drinks & Dinner with Speakers & Early Arriving Participants - with Top Sponsors
Wednesday, November 6th
Themes: Impact of AI, Journey Map Ops & Strategy, Synergies & Skillbuilding
8:00AM – Doors Open - Coffee & Croissants
9:00AM – Welcome & Intro to our Summit speakers & themes
9:05AM – Keynote – Birgit Mager, Co-founder International Service Design Network
9:45AM – Keynote – Harnessing AI for HX Impact
10:15AM – Networking Break - sponsored
10:45AM – Practitioner Presentation – How to Build Synergies Between CX, UX & EX
11:30AM – Practitioner Presentation – How Are you Upskilling Your Organization?
12:15PM – Lunch - sponsored
1:15PM – Keynote– Journey Map Operations - Creating an OS for Experiences
1:45PM – Panel: How Organizations are managing Journey KPI’s
2:15PM – Break - sponsored
2:30PM – 1st Workshop – Building Successful Prototypes – UX, CX& EX Applications
3:30PM – 2nd Workshop– How to maximize insights with AI
4:30PM – Exhibitor Demonstrations
5:30PM – Awards Ceremony – best UX, CX, EX2023
5:55PM – Close Day 1, Preview Day 2
6:00PM – Continued Exhibitor Demonstrations
6:30PM – Apero & Entertainment - sponsored
7:15PM – Dinner - sponsored
Thursday, November 7th
Themes: Hybrid Work & Workspace , The Future of HX, Designing a Better Volunteer Experience
8:00AM – Doors Open - Coffee & Croissants
9:00AM – Elliott Nelson: State of HX 2024
9:05AM – Keynote –
9:45AM – Panel: How to Co-Create Better Physical & Digital Workspace
10:30AM – Networking Break - Sponsored
11:00AM – Panel – The Future of HX – What MatureHX Organizations Do Differently?
12:00PM – Lunch
1:00PM – Hackathon – Designing a Better Volunteer Experience
3:00PM – Hackathon Voting & Awards
3:30PM – Close & Preview of 2025 Summit
6:30PM – Drinks & Dinner for speakers and allAll Access Guests staying Saturday
* HX Summit Agenda Subject to Change