Best HX of Work Articles - May 2023
June 1, 2023
In 2017, Jim Hackett, a former furniture maker and a proponent of design thinking, was surprisingly appointed CEO of Ford Motor Company. Unlike his predecessors from more traditional backgrounds like finance or technology, he focuses on the User ExperiencE (UX), an approach he had previously spearheaded at Steelcase, which had become a pioneer in open, team-oriented workspaces.